Returns

14 days cooling-off period

You have the right to cancel and return your order up to 14 days after receipt without giving any reason.

Costs

  • Postage costs:
    • Any shipping costs you paid when placing your order will not be refunded.
    • The costs for returning your order to us are at your own expense .
  • Refund:
    • You will receive the purchase amount of the returned items back, excluding shipping costs. (When returning the entire order, shipping costs will be charged.)

Terms and Conditions

  • The product must be returned in its original condition and packaging.
  • The product must not have been worn and the tags must still be attached.
  • The product must not show any traces of use.

Return procedure

  1. Please contact us to register your return.
  2. Please return the product to our return address within 14 days of receiving your order:

Donqui Equine
Lace Flower Singlet 33
3452CM Vleuten

  1. Please keep your proof of postage! We are not liable for lost returns.

Refund

We will refund the order amount due within 14 days of receipt of your return, provided the product has been received in good order .

To ask

If you have any questions about our return policy, please feel free to contact us at info@donquiequine.nl.